The short version
Your course starts the moment you pay. We don't offer refunds if you simply change your mind, but if a course has a problem, we'll put it right, and if we can't, or the problem is major, you're entitled to a refund. Email support@oba.au.
Instant access
Pressing Enrol now at checkout opens your course straight away, and your receipt records the date and time you enrolled.
Changing your mind
Because your course starts the moment you pay, we don't offer refunds if you simply change your mind. If you're not sure a course is right for you, download the free info pack before you enrol. It sets out every module and exactly what you'll get, so you can decide with the full picture.
Lifetime access also means there is no rush. If life gets busy, your course is there whenever you are ready to come back to it.
If something is wrong
If a course isn't as described, or has a problem, tell us and we'll fix it. If we can't fix it in a reasonable time, or the problem is a major one, you can choose a refund.
How to raise a problem
Email support@oba.au with your order number and a short description of what's wrong. We confirm every request within 1 working day.
Timescales
If a refund is due, the rest runs on a predictable clock. Your access to the refunded course ends when the refund is processed.
- We process the refund within 2 working days.
- Your bank typically takes a further 3-5 working days to show the money in your account.
- Refunds go back to the payment method you used for the order.
Bundles
A bundle is one product, bought and accessed as a whole. If a course inside a bundle is faulty or not as described, we deal with that course and adjust any refund to match.
If you are not sure a bundle is right for you, enrol on the single course you need first. You can always come back for the rest.
Exceptional circumstances
We are human. If something exceptional has happened, email us and we will look at it case by case. Sometimes the right answer is a swap to a course that fits your goal better.
Your rights under the law
Nothing in this policy excludes, restricts or modifies your rights under the law. Where this policy and those rights differ, your rights win.
If you have any questions about this policy, email support@oba.au.